152103. Definitions

  1. Local Administrative Level- refers to permission specific to one piece of equipment and not across the whole network and/or domain.
  2. Event - Non-specific issue that causes limited or a complete lack of computer and/or network functionality.
  3. Non-Technical Staff - Refers to a staff member in each office who has been identified as a resource for CATS to use as needed to resolve technical issues.
  4. Remote Tools - Any utility or software program that allows administration of a resource from other then its own counsel. (i.e. SMS, Remote Desktop, etc.)