Get Support

Every parent and caregiver encounters times when they need support. Learn about the supports available to foster parents and kinship caregivers including becoming a foster parent, questions or concerns from current foster parents (including licensed kinship caregivers), or questions or concerns from unlicensed kinship caregivers who are not licensed.

Learn More About Being a Foster Parent 

  • If you’d like someone to email or call you about fostering, complete the inquiry form and a member of the CaRES team will contact you within two business days. 
  • If you’d like to talk to someone about fostering, call 1-888-KIDS-414.

Kinship Caregivers

  • If you have a question or concern related to your kinship child, please contact the child’s caseworker.  You can find DCYF staff contact information by searching the employee directory.  
  • If you are ready to turn in home study materials, please contact your area’s Licensing Division team. 
  • If you have questions about how we search for relatives or what to do if you receive a relative search letter, please contact Heidi Walker.
  • If you are looking for support but your kinship child is no longer in DCYF’s care and custody, please contact your local kinship navigator or kinship program.  Visit DSHS Kinship Care Services to learn more.

Foster Parents (including licensed kinship caregivers) 

  • If have a question or concern about your license, contact your maintenance licensor.  You can find DCYF staff contact information by searching the employee directory
  • If you have a question or concern related to a child you are caring for, please contact the child’s caseworker.  You can find DCYF staff contact information by searching  the employee directory
  • If you are seeking general support and resources, please visit the CaRES website or send the CaRES team an email
  • If you are a current foster parent and you’re experiencing a LD-CPS investigation or licensing investigation and are seeking support and neutral advice.
    • Contact the Foster Intervention and Retention Support Team (FIRST) program by calling 866-393-6186.

Department of Children, Youth, and Families Employee Directory

Get contact information for DCYF staff

Caregivers Communication Guide

Who to contact if you have a question or concern about the child in your care

Foster Parent Reimbursement & Liability Plans

Brochure - Foster Parent Reimbursement & Liability Plans
(360) 902-0286
nealmip@dshs.wa.gov

Crisis Support Lines for Foster Parents & Relative Caregivers

  • Foster Parent & Caregiver Support line - 1-800-301-1868
    The Foster Parent & Caregiver Support Line provides phone support when foster parents and kinship caregivers are in crisis. DCYF caseworkers answer the calls and can offer behavior management advice, problem solving tips and a listening ear. The support line operates after business hours through DCYF’s Central Intake.
    ​5:00 pm - 8:00 am Mon - Fri & all weekend hours for emergencies
    Foster Parent Crisis Line FAQ
  • Call your local Child Welfare Office 8:00 am - 5:00 pm Mon - Fri
  • Call 24 hour Foster Parents Association of Washington State (FPAWS) Line at 1-800-391-CARE or 1-800-391-2273
  • Call a Washington State Mental Health crisis line for local assistance with a mental health crisis.