The Washington State Department of Children, Youth, and Families (DCYF) is committed to making our websites and digital tools easy for everyone to use. We make sure our services work for all people, including those with disabilities.
The Rules We Follow
We follow state and federal laws to make sure our digital content is accessible:
- Title II of the Americans with Disabilities Act (ADA) - a federal law that requires government services to be accessible.
- Washington State Digital Accessibility Policy USER-01 - a state rule that requires us to meet high accessibility standards.
- WCAG 2.2, Level AA - the technical requirements for accessible text, images, and navigation.
Need Help or Found an Accessibility Problem?
If you have trouble accessing any part of our website, need information in another format, or need a specific accommodation to use our services, contact the DCYF ADA Accessibility Program:
- Phone (Voice): 360-480-7230
- Relay Users: Dial 7-1-1
- Email: dcyf.adaaccessibility@dcyf.wa.gov
To help us fix the issue quickly, please tell us:
- The URL (web address) of the page where you experienced the issue
- A description of the specific problem you encountered
- The device and browser you were using (e.g., iPhone using Safari, or Windows using Chrome)
- Any assistive technology you were using (e.g., JAWS screen reader or voice control)
- Your preferred contact method for a response
How to File a Formal Complaint
If we have not fixed your concern, you may file an official complaint in one or two ways:
Need help with your complaint? Email dcyf.adaaccessibility@dcyf.wa.gov or call 360-480-7230 (Relay: 7-1-1).
