The Department of Children Youth, and Families uses SSPS to pay for a variety of services that facilitate employment, increase independence, support families, and protect children.
SSPS provides authorization and payment processing for services delivered to DCYF clients. This mission-critical system is used by more than 2,000 case workers from DCYF to pay over 23,000 social service providers more than $800 million annually in services to more than 100,000 clients.
SSPS Provider Portal
In December 2017 SSPS launched the final phase of its web-based portal for all providers paid through SSPS.
This portal provides access to:
- Online invoice claiming
- All claimed and unclaimed Invoices for the past 12 months
- A history and details of all payments made to you for one year
- Remittance Advices (RAs) for one year (which can be downloaded or printed)
- Authorizations and Social Service Notices for the past 12 months
- Details of your SSPS Provider File
- Information and forms to sign up for Direct Deposit
- Tax documents from the past 6 years
- The option to Go Paperless
- Contact Us and Message Center to help you communicate with us and us with you!
We send invitation letters to providers with new authorizations for service every week. In order to register you will need information from this letter. If you did not receive a letter, lost your letter, or your letter is more than 3 months old, you can contact SSPS Customer Service at DSHS_SSPSMAIL@dshs.wa.gov to get a new letter. If you have your letter in hand, you can click on this link to get started:
Tax Season Information
Tax documents (W-2 and 1099 statements) will be mailed from the DCYF Financial Offices by January 31st. To avoid mailing delays, please be sure to have your case worker or local DCYF office update your address if you have moved recently.
W-2 and 1099 statements are available on the SSPS Provider Portal.
Paper Warrant Processing & Electronic Funds Transfer (EFT) for FFN and Licensed Family Home Providers
Starting with invoices made in July 2019, the State will process paper warrants (checks) twice per month, on the 2nd and 16th day of the month. The claim cutoff is 4:30 p.m. the last business day prior. If the standard processing date falls on a weekend or State holiday, the State will process the paper warrant on the first business day following the standard processing date.
The State will continue to process payments for providers receiving direct deposits on the business day following the date the invoice is claimed. Providers may sign up for direct deposit through the SSPS provider portal.
Beginning August 2019, all payments made to new providers will be issued by EFT and will be transferred to the provider’s financial institution within five (5) business days following the processing of payment. If the provider does not have access to a financial institution, they may choose to receive a mailed payment in lieu of direct deposit. They must submit a request in writing indicating this preference on the appropriate DCYF form.
Skip the Mail
The Washington State Department of Children, Youth, and Families (DCYF) is seeing a significant delay in the delivery of items sent through the U.S. Postal Service. This includes invoices, payments and other correspondence. Mail is sent at the earliest possible date and we are unable to affect the delivery timeline.
The good news is: there is an option!
The SSPS Provider Portal is available for you to view, print and claim your invoices online. You should have received a welcome letter for the portal after your first authorization for care was entered.
If you no longer have the letter, or if the security token on the letter has expired, please email email@example.com to request a security token and registration instructions.
From the portal, you can find the forms needed to register for direct deposit so that payments can be transferred to your financial institution and it can skip the mailing process. Once the forms are received, it takes 4-6 weeks for direct deposit to become active.
If you are unable to register for the portal, the direct deposit forms and the instructions for completing and submitting them can be found online at https://ofm.wa.gov/it-systems/accounting-systems/statewide-vendorpayee-services/vendorpayee-direct-deposit.
If you have any questions or concerns, please email the SSPS Customer Service Team at firstname.lastname@example.org.
Features of Interest to SSPS Providers
Invoice Express - the fast, easy way to submit your SSPS invoice for payment.
Direct Deposit - saves you trips to the bank by depositing your payment directly into your checking or savings account.
SSPS Calendar - lists the upcoming invoice dates, and adoption support payment processing dates.
Tax Info - tax reporting information to consider when providing services.
FAQs - gives answers to commonly asked questions about SSPS. Updated March 2021