Contact Us

Report Child Abuse/Neglect

Report Child Abuse and Neglect | 1-866-363-4276
Report child abuse, neglect, unlicensed child care, or any concerns about child care.

Constituent Relations

ConstRelations@dcyf.wa.gov | 1-800-723-4831 | 360-902-8060

Constituent Relations helps make sure complaints are handled fairly and respectfully. These complaints may be about child protection or child welfare cases, foster homes, child care licensing, child care programs, or juvenile rehabilitation services.

The Constituent Relations team also provides information and education about DCYF programs. This includes topics like policies, the dependency process, relative placement, Interstate Compact on the Placement of Children (ICPC), adoption, foster care and child care licensing, Indian Child Welfare (ICW), extended foster care, independent living, contracts, and other areas related to DCYF.

Learn more about the process for resolving concerns

Public Disclosure

dcyf.publicdisclosure@dcyf.wa.gov
The Public Records Act says that the public has the right to see and review identifiable public records.

Learn how to request public records

Adoption

Background Check

DCYF.BackgroundCheck@dcyf.wa.gov  | 1-800-998-3898, option 4
For help or to check the status of a submitted or completed Portable Background Check, background check details, or fingerprint registration.

Childcare Check

check@dcyf.wa.gov | 1-866-482-4325, option 3
Search providers and find out background check statuses, licensing history and monitoring reports.

Communications & Media

For questions from the media or requests for publications.

nancy.gutierrez@dcyf.wa.gov | communications@dcyf.wa.gov

Foster Parenting & Kinship Care

  • Learn more about becoming a foster parent
    • If you’d like someone to email you about fostering, complete the inquiry form, and you'll receive a message within two business days.
    • If you’d like to talk to someone about fostering, call 1-888-KIDS-414.
  • Interstate Compact on the Placement of Children (ICPC) | Shannon.Freeman@dcyf.wa.gov
  • Kinship Care Services | Geene.Delaplane@dcyf.wa.gov
  • Relative Search | Heidi.Walker@dcyf.wa.gov
    • For questions about a relative search letter, to verify that a letter you received from DCYF is real, or to learn more about the Relative Search Notification process, view our webpage.
    • If you received a Relative Search Inquiry letter, you may complete the online form.
  • Foster Parent Licensing | Learn more about the licensing process. 

Providing a safe and caring temporary home for children who must live away from their families because of abuse or neglect.

Find Child Care

familycenter@childcare.org | 1-800-446-1114
Find licensed child care programs in your area that meet your family’s needs.

Early Learning Providers

Licensed or Family, Friend, and Neighbor (FFN) providers serving families on Working Connections or Seasonal Child Care:

Early Achievers | Quality Rating and Improvement System (QRIS)

qris@dcyf.wa.gov
Find out about Early Achievers rating or status.

Early Childhood Education and Assistance Program (ECEAP)

ECEAP@dcyf.wa.gov

Learn more about ECEAP, Washington’s pre-kindergarten program that helps 3- and 4-year-old children from families with the greatest needs get ready for success in school and life.

Child Care Licensing

dcyf.welcome@dcyf.wa.gov

Find out about becoming a licensed child care provider and the licensing process.

Electronic Attendance System Service Desk

eas.servicedesk@dcyf.wa.gov | 1-844-704-6777
Find out about KinderConnect, KinderSign, and/or KinderSmart, what to do if you’re locked out and need a password reset, how to set-up or use the state system or troubleshooting an error with the system.

Electronic Attendance Team

electronic.attendance@dcyf.wa.gov | 360-725-4685
Find out about using an electronic attendance system per WAC 110-15-0126, requesting an exception to rule, or using a third-party system.

Child Care Subsidy Contact Center

844-626-8687
For families to apply, report changes, and ask general questions about child care subsidy eligibility.

Eligibility Supports Provider Line

ProviderHelp@dcyf.wa.gov | 1-800-394-4571
For providers to find out about Working Connections and Seasonal Child Care authorizations, payments, overpayments, and family authorization information.

Licensed Exempt Specialist

dcyf.ffn@dcyf.wa.gov | 1-866-482-4325 (Option 8)
Find out about becoming a Family, Friend, and Neighbor (FFN) provider for Working Connections or Seasonal Child Care, WACompass portal registration, FFN health and safety requirements, and completing a portable background check.

MERIT

MERIT@dcyf.wa.gov | 1-866-482-4325, option 5
MERIT is Washington’s professional development registry for early learning professionals. It lets you track your education and training, share your qualifications with employers, complete a portable background check, and more.

WA Compass Provider Portal

dcyf.providerportal@dcyf.wa.gov | 866-627-8929
Find out about becoming a licensed provider, inspection report, DBA name change, program description, or log-on assistance.

Human Resources

dcyf.jobs@dcyf.wa.gov - Contact our recruiters if you’re interested in finding out more about DCYF.

dcyf.hr@dcyf.wa.gov - For employment verification requests, contact Human Resources.

Legislative

dcyf.govaffairs@dcyf.wa.gov
For questions about policy, advocacy, legislative actions, reports to the state Legislature, or other information related to government relations and policy.

Social Service Payment System (SSPS)

dshs_sspsmail@dshs.wa.gov | 360-664-6161
Learn about payment information, employment or wage verification, using the SSPS Provider Portal, and submitting invoices.

SSPS Tax Desk

dcyf.taxreporting@dcyf.wa.gov | 1-833-725-3502  
Find out about replacement copies of a 1099/W-2.

Website Help

For issues with a DCYF application (such as login issues), email:

MERIT - MERIT@dcyf.wa.gov
Early Learning Online Training Site (Training Portal) - MERIT@dcyf.wa.gov
ELMS - ELMS@dcyf.wa.gov
ESIT - ESIT@dcyf.wa.gov