Constituent Relations provides a fair and courteous process for working through complaints about:
- Child protection and child welfare cases,
- Foster home and child care licensing
- Child care programs
- Juvenile rehabilitation services.
Constituent Relations staff are able to provide information and education about DCYF programs and policies.
(Constituent Relations does not have any legal jurisdiction in parenting plans, custody issues, or family court matters. Constituent Relations cannot help with child support questions or matters involving DSHS benefits).
Process to Address Concerns
- First try to sort out the complaint or concern by talking with the assigned worker or licensor.
- If talking with the worker does not lead to a resolution, contact the worker’s supervisor.
- If conversation with the supervisor doesn’t fix the complaint or concern, then contact the area administrator.
- If none of the above work, contact DCYF Constituent Relations.
Contact information:
Phone: (360) 902-8060 or 1-800 723-4831
Email: constrelations@dcyf.wa.gov
Mailing Address:
Department of Children, Youth and Families
Attn: Constituent Relations
PO Box 45710
Olympia, WA 98504-5710
Office of the Family and Children’s Ombuds (OFCO)
Anyone may contact OFCO if they have a complaint or are unable to resolve a complaint with DCYF. The OFCO is an independent office within the Office of the Governor.
Contact information:
6840 Fort Dent Way, Suite 125
Tukwila, WA 98188
Phone: (206) 439-3870 or (800) 571-7321
TTY: (206) 439-3789
FAX: (206) 439-3877
