Working Connections Child Care (WCCC) Subsidy Program Information

What is a Subsidy?

A Working Connections Child Care (WCCC) subsidy is a DCYF payment to a child care provider lowering the cost of child care for families. 

The subsidy is available for two child care programs: 

  • WCCC
  • Seasonal Child Care

Links and Contact Information

For Families 

Call 1-844-626-8687 for assistance. 

For WCCC Providers 

The WCCC Subsidy Program Provider Line and email is available to:

  • Check the status of a Child Care Subsidy Program (CCSO) application or reapplication.
  • Check payment authorization or billing, such as, hours of care, units or payment type.
  • Provide information about your rates.
  • Report a mistake on a current authorization.
  • All other questions or concerns about WCCC.

Call: 1-800-394-4571 (Monday through Friday, 8 a.m. to 5 p.m. Interpreters are available.)

For questions, email ProviderHelp@dcyf.wa.gov. Help is available 24/7. The response time is typically one business day.

Fax: 1-888-338-7410 

Invoices & Payments 

Questions about invoices or payments should go to the Social Service Payment System (SSPS). The portal is available to all WCCC providers and is the best way to claim your invoice, stay in touch with the payment process, check status of payment, and more. DCYF encourages providers to register so they can access the portal.

Providers can claim invoices: 

  • Using the SSPS Provider Portal (preferred)
  • Over the phone using Invoice Express: 1-888-461-8855
    • Use this number to submit your SSPS Service Invoice for child care payment using a touch tone phone.
    • Help is available in English and Spanish.
  • By mail 

For questions about invoice claims, payment, or to register for the Provider Portal, contact SSPS at sspsmail@dcyf.wa.gov or call 360-664-6161 during business hours.

SEIU 925 Member Resources

Licensed family homes (LFH) and Family, Friends, and Neighbors (FFN) child care providers are represented by the SEIU 925 labor union, separate and apart from DCYF. 

To reach SEIU 925, call 1-877-734-8673. 

Child Care Food Program

360-725-6206 - Office of Superintendent of Public Instruction

The U.S. Department of Agriculture's Child and Adult Care Food Program provides federal funds to serve nutritious meals and snacks. You may be eligible for the program when you are approved by DCYF to care for children in your own home.