When you receive WCCC benefits, you should receive a copy of your legal rights and responsibilities. If you have questions, call the DSHS Answer Phone at 1.877.980.9220.
Your basic rights and responsibilities are also outlined below:
When you apply for or receive WCCC, you have the right to:
- Be treated politely and fairly.
- Be told if you qualify for benefits within 30 days of applying.
- Ask a supervisor to review a decision about your benefits.
- Ask for an administrative hearing if you disagree with a decision about your benefits.
- Get free interpretation or translation services.
- Terminate child care at any time.
- Access your child at all times while he or she is in child care.
- Receive the same level of care from your provider if you don’t want your child to attend a field trip that costs more than the maximum state reimbursement.
- Not be charged the difference between:
- Your exempt provider’s private-pay hourly rate and the maximum state subsidy rate for child care services.
- Your licensed provider’s private-pay daily rate and the maximum state subsidy rate for child care services, registration fees, or field trip fees.
- Not be charged by a licensed provider for:
- Days your child is absent.
- Days your provider is closed.
- Handling fees to process payments or paperwork.
- Fees for materials, supplies or equipment needed to meet licensing requirements.
- Costs to cover billing disputes between your provider and the state.
- Give DSHS your current address, telephone number, family size, income, child citizenship or legal residency status, and information about where you work, go to school, or get job training when you apply for benefits. Report changes to any of these within 10 days to DSHS.
- Tell DSHS within five days if you change your child care provider.
- Complete the provider’s attendance records.
- Pay your monthly co-payment to your provider directly, or make arrangements with a third party to pay your provider.
- Only use your child care benefits for DSHS-approved activities, such as working or meeting WorkFirst participation requirements.
- Pay your provider for child care you use for personal reasons.
Extra Responsibilities with Licensed Care
You are responsible to pay your licensed provider for the following fees if they have a written policy charging all parents:
- Non-sufficient funds (NSF) fees
- Picking up your child after operating hours
- Paying your child care co-payment late
You are also responsible to pay your licensed provider these services when you request them, and if the provider has a written policy in place charging all families for these services:
- Optional meal programs for your child
- Transportation to and from school or activities
- Optional programs such as music lessons, gymnastics, swimming
- Child care for personal reasons that is not authorized by DSHS
- Field trip costs in excess of the allowed state reimbursement. (Note: Licensed family homes may bill the state up to $30 per month per child. Licensed child care centers are no longer eligible to bill the state for a field trip reimbursement.)
Extra Responsibilities with Exempt Care
When you choose a child care provider that is exempt from licensing, you have extra responsibilities. The provider you choose must:
- Be 18 years of age or older.
- Be a citizen or a legal resident of the United States.
- Pass the DSHS background check. If care is provided in the provider’s home, then anyone older than 16 living in the home must also pass a background check.
- Be physically and mentally healthy enough to meet all the needs of the child in care.
- Not be the child’s biological parent, step-parent, adoptive parent, legal guardian, in-loco parentis, or the spouse of any of these individuals.
You must also tell DSHS within 24 hours any known or pending charges or criminal convictions against the exempt provider. Together you are responsible for the quality of child care, billing practices and reporting to DSHS as needed.