Payment Information

When will I receive my Adoption Support monthly maintenance payment?

Payments should be received between the 25th and 31st of each month. There may be times when it is received a few days after the 31st. For questions regarding payments, direct deposit (new requests or changes), or missing or lost checks, please contact the Social Service Payment System at: 360-664-6161. Stay on the line through the prompts, and a live person will be able to assist you.

Where can I find the payment calendar?

*Payments enter the US Postal Service one to five business days after the invoice deadline date. 

**NOTE: Adoption support payments that would typically come at the end of June (for the month of July) will always be received later due to the end of the fiscal year. The payment will not be issued until Jul. 1 at the earliest. There could be additional delays due to the July 4 federal holiday. Post offices and banks are closed and that may affect the date you receive your payment (even direct deposit). We apologize for any inconvenience this may cause you.

How can I request a change of address?

To request an address change, please contact your assigned Adoption Support Program Consultant. They will assist in changing your address with SSPS, among other places. You will need to provide the following information:

  • Child's/Children's Name (s)
  • Date(s) of Birth
  • Parent’s Name (s)
  • Old Address
  • New Mailing Address
  • New Physical Address
  • Address Effective Date
  • Phone
  • Cell
  • Email

*NOTE: Please report your change of address to Adoption Support, even if you receive payment via direct deposit, as this is a requirement per your Adoption Support Agreement.

How can I expect to receive my payment?

You will receive your payment as a check through the US Postal Service, or you can set your account up to receive your payment via direct deposit.

What do I do if my check was lost, stolen, or destroyed?

Please complete the Affidavit of Lost, Stolen or Destroyed Warrant and have it notarized. Then mail the completed form to the address listed on the top of the form. For specific information regarding the warrant date and warrant number, please contact the Social Service Payment System at 360-664-6161.

NOTE: Adoption Support maintenance payments can only be provided to one parent. At adoption, you will need to determine which parent will receive payment and communicate that decision to the Adoption Support Program Consultant. If a change to the payee is needed post-adoption, please communicate directly with your Adoption Support Program Consultant on program requirements to complete the change.