Support & Resources

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Crisis Support Lines for Foster Parents & Kinship Caregivers

  • Daytime Emergencies
  • Afterhours Placement Emergencies
    • 5 p.m. - 8 a.m. Monday through Friday and all weekend hours
    • Contact Central Intake 1-800-301-1868
  • Available Anytime
    • Call a regional mental health crisis line.  The phone lines are:
      • Staffed 24/7/365
      • Available to all Washingtonians (regardless of insurance or income level)
      • Provided by the Health Care Authority and Behavioral Health Administrative Services Organizations

On-Going Support

  • The Alliance Caregiver Retention, Education, and Support, or CaRES, program is available to all foster parents and kinship caregivers in Washington State. CaRES mentors reach out to new foster parents when they get licensed and welcome their first placement, and kinship caregivers hear from CaRES when a kinship child is placed in the home. Resources, different types of support groups, and events are all available!
  • Coordinated Care’s Apple Health Core Connections (AHCC) is the managed health care plan for young people who are currently or have previously experienced foster care. AHCC provides care coordination, caregiver training, and other programs.

Foster Parent Reimbursement and Liability Plans

Payment Information

Find information about signing up for Direct Deposit or the Provider Portal in the Provider Payments Training document. 

The following presentations provide step-by-step directions:

Please note: DCYF is working to resolve a technical issue with the Provider Portal. If you claim an invoice in the Provider Portal and the status comes back as Rejected, please use Invoice Express to claim the invoice instead of the Provider Portal. To claim an invoice via Invoice Express, follow the directions starting on page 8 in the Provider Payments Training document.

We encourage you to use the SSPS Portal because you can:

  • Review the information you provided and make changes
  • Easily update an address, phone number, or email
  • Easily email SSPS questions
  • View real-time invoicing
  • See all remittances and invoices, tax documents

Caregivers licensed by a child placing agency (CPA) will be paid directly by DCYF.

Additional Resources

Support During an LD-CPS or Licensing Investigation

If you are a current foster parent and you’re experiencing an LD-CPS investigation or licensing investigation and are seeking support and neutral advice, please get in touch with the Foster Intervention and Retention Support Team (FIRST).

Complaint and Concern Resources

  • Constituent Relations
    • Constituent Relations provides a fair and courteous process for resolving complaints relating to child protection and child welfare cases, foster home and child care licensing, child care programs, and juvenile rehabilitation services.
    • 800-723-4831 or email
  • Office of the Family and Children’s Ombuds
    • The Family and Children’s Ombuds is another state office that is separate from DCYF. They investigate complaints about DCYF actions or inaction that involve:
      • Any child at risk of abuse, neglect, or other harm.
      • A child or parent involved with child protection or child welfare services.
      • The safety or welfare of children in state care.
    • Online Complaint Form
    • 1-800-571-7321


Pass Programs

Across Washington State, there are organizations and groups that provide discounts and free opportunities to foster parents and kinship caregivers. These pass programs listed below are available to all caregivers statewide. The CaRES guide provides additional information about regional activities and clothing closets, too!

Community Organizations

  • Family Connections Program at Amara brings parents, foster parents, and kinship caregivers together to talk about a child or siblings. Parents are matched with a parent mentor, and foster parents and kinship caregivers are matched with a peer mentor so that together the parent and caregiver can develop a partnership that benefits the child or siblings. Visit the Family Connections Program to learn more and to review resources, tips, and quick but powerful training.
  • Foster Parent Alliance of Washington State, or FPAWS, supports and advocates for foster parents and kinship caregivers across Washington. FPAWS runs a foster care support line that provides referral and information sharing and is available at 1-800-391-CARE or 1-800-391-2273. For general information, visit the FPAWS website at or email
  • The Seattle, Spokane, and Olympic Peninsula Angels offer support to children, youth, and caregivers through their Dare to Dream youth mentorship program and the Love Box program, which includes intentional giving, relationship building, and mentorship with foster parents. Learn more about their programs and organization by visiting the chapter websites provided below:
  • Sibling Strong is a non-profit organization that seeks to create or reunite siblings that have been separated because of a foster care, kinship, or adoption experience. Their most well-known program is Camp to Belong which brings siblings from across Washington State together for a week of summer camp activities focused on building sibling connections. Sibling Strong offers other programs, too, throughout the year.
  • Fosterful volunteers provide activities, snacks, and supervision to children and youth who are spending time in a DCYF office, specifically when they are first removed from their parents.
  • Washington Fosters provides resources and helpful tools for those considering becoming a foster parent.

Foster Parent Shared Leave Pool

The purpose of the Foster Parent Shared Leave Pool (FPSLP) is to allow any state employee to voluntarily donate their leave to be used as shared leave for any eligible state employee who is a licensed foster parent pursuant to RCW 74.15.040 and is caring for a foster child or is preparing to care for a foster child in their home. Get more information on the FPSLP page.

Helpful Websites